Full job description
Job Overview
We are seeking a highly organized and tech-savvy Virtual Assistant proficient in Airbnb and Hostaway platforms to support our property management operations. The ideal candidate will possess strong administrative, customer service, and office management skills, with the ability to handle multiple tasks efficiently in a remote setting. This role offers an excellent opportunity for individuals with office experience and a background in clerical or administrative support to contribute to a dynamic team while showcasing their expertise in digital tools and communication.
Duties
- Manage and update Airbnb and Hostaway listings, ensuring accuracy and completeness
- Respond promptly to guest inquiries via multi-line phone systems, email, and messaging platforms
- Coordinate reservations, cancellations, and special requests with professionalism and attention to detail
- Maintain calendar schedules for property availability, cleaning, and maintenance appointments
- Handle data entry tasks including guest information, bookings, and financial records using QuickBooks or similar accounting software
- Perform administrative functions such as filing, proofreading, and document management within Google Workspace and Microsoft Office applications
- Support office management activities including answering front desk calls, managing phone etiquette, and organizing files
- Provide excellent customer support by addressing guest concerns promptly and courteously
- Assist with bookkeeping tasks related to property income and expenses
- Manage office supplies inventory and perform general clerical duties as needed
Skills
- Proven experience with Airbnb and Hostaway platforms or similar property management tools
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Calendar)
- Excellent organizational skills with the ability to prioritize tasks effectively
- Exceptional customer service skills with professional phone etiquette
- Ability to handle multi-line phone systems efficiently
- Bilingual abilities are a plus for communicating with diverse guests or clients
- Experience in office management or administrative roles including clerical support or personal assistant experience
- Familiarity with QuickBooks or other bookkeeping software is preferred
- Strong typing skills with high accuracy for data entry tasks
- Attention to detail in proofreading documents and managing listings or correspondence
- Time management skills to meet deadlines consistently
This role is ideal for motivated individuals who thrive in remote work environments and possess a comprehensive skill set that supports efficient property management operations.
Job Type: Part-time
Work Location: Remote