We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Network
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
Would you like to be part of a team that works well together, and always there to help each other?
Applications are invited from suitably qualified and experienced candidates for an Administrative Officer to work on Longview, Assessment and Treatment Ward, Hopewood Park Hospital, Sunderland, SR2 0NB.
Longview is a 18-bedded acute admission ward for women over 18 years of age, who require assessment and treatment in hospital.
Inpatients is a very busy service, and the role is to support the multi-disciplinary clinical team to ensure that our service users receive high quality care from admission, during treatment and up to their discharge from the wards.
The ideal candidate should:
- Have experience of working with Microsoft packages and electronic record systems.
- Have proven experience of complex diary management.
- Have advanced typing skills.
- Have excellent customer care and communication skills.
- A good working knowledge of office procedures
These posts are full-time post Monday to Friday. 37.5 hours per week and are office based.
Main duties of the job
The post holder will support various multi disciplinary team meetings, whereby there can be a number of meetings on a daily basis. They will be required to update the patient information system during the meeting and must be able to type in real time recording accurate information. The post holder will be responsible for co-ordinating admin actions following this meeting, including arranging further patient related meetings in very limited timescales.
The post holder must have experience of general office duties such as ordering, petty cash, filing and scanning, and carry out duties assigned to them to ensure a comprehensive, high quality administration service.
The post holder must be confident dealing with service users face to face as well as telephone contact with internal and external sources.
Working with members of the administration team, who are not based on the same ward, you will be expected to provide cover during periods of absence.
The ideal candidate should demonstrate the ability to deal with exposure to highly distressing or emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
You should hold the required level of qualifications outlined in the Essential Criteria of the Personal Specification in the job description. If you do not meet this criteria, you may not be shortlisted.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date :4th November 2025
Closing date : 18th November 2025
We welcome your application
Please give us a ring if you would like to visit us at Hopewood Park Hospital or have a chat with us about the role.
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Person specification
Education and Qualification
Essential criteria
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent, including English and Maths
Desirable criteria
- NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential criteria
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable criteria
- Experience in processing CPA, Mental Health Act and Safeguarding documentation
- Experience using stock ordering systems and petty cash systems
- Experience of working with medical records filing systems
Skills and Competencies
Essential criteria
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking (minutes) skills
- Good organisational and planning skills
Desirable criteria
- Shorthand skills
Role/Team specific requirements
Essential criteria
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Personal Characteristics
Essential criteria
- Discrete in handling confidential and sensitive information
Additional Requirements
Essential criteria
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.